My wife and I stopped in to a grocery store after watching two of our grandsons play tennis today. We were in a hurry because we wanted to get home before it got too late. We bought six items and proceeded to the "express" check out as the rest had several people waiting at each.
But wasn't it just our luck that there were people at the express too. Two of them had just a couple of items each and then there was a couple with a large shopping buggy filled to capacity. Which part of "maximum of 15 items" didn't they understand?
What I do know is that they seemed to understand my irritation and the lady told the man with her, "let's just let him go ahead of us". I said "thank you" and an altercation was averted.
I don't know about you, but I feel taking 200 items through an express check out to avoid the longer line ups in other lanes is just plain rude. Anybody who is in a hurry and just picks up a couple of items has a right to get a little upset. (Fortunately, I didn't have to.)
But here's the good news. As I thought of that situation, I also thought of a solution that will serve as a future deterrent for such culprits. Let them go through (after all, all their stuff was by now on the belt) but only ring up 15 items at a time and then tell them they have to pay. Once they pay, do the next 15, and so on. That will teach them, we hope.
And if you're too shy to carry that through, management can help by getting the company that supplies them with cash registers to put governors on them -- the register automatically gives a total after 15 items and won't proceed unless that transaction is completed.
I'm sure that will do wonders for the "express lane". What do you think? Remember, you heard it here first.
-- Thanks for dropping by. Sign up to receive free updates. We bring you relevant information from all sorts of sources. Subscribe for free to this blog or follow us by clicking on the appropriate link in the right side bar. And please share this blog with your friends. Ken Godevenos, Church and Management Consultant, Accord Consulting.
But wasn't it just our luck that there were people at the express too. Two of them had just a couple of items each and then there was a couple with a large shopping buggy filled to capacity. Which part of "maximum of 15 items" didn't they understand?
What I do know is that they seemed to understand my irritation and the lady told the man with her, "let's just let him go ahead of us". I said "thank you" and an altercation was averted.
I don't know about you, but I feel taking 200 items through an express check out to avoid the longer line ups in other lanes is just plain rude. Anybody who is in a hurry and just picks up a couple of items has a right to get a little upset. (Fortunately, I didn't have to.)
But here's the good news. As I thought of that situation, I also thought of a solution that will serve as a future deterrent for such culprits. Let them go through (after all, all their stuff was by now on the belt) but only ring up 15 items at a time and then tell them they have to pay. Once they pay, do the next 15, and so on. That will teach them, we hope.
And if you're too shy to carry that through, management can help by getting the company that supplies them with cash registers to put governors on them -- the register automatically gives a total after 15 items and won't proceed unless that transaction is completed.
I'm sure that will do wonders for the "express lane". What do you think? Remember, you heard it here first.
-- Thanks for dropping by. Sign up to receive free updates. We bring you relevant information from all sorts of sources. Subscribe for free to this blog or follow us by clicking on the appropriate link in the right side bar. And please share this blog with your friends. Ken Godevenos, Church and Management Consultant, Accord Consulting.
It would be great if you would share your thoughts or questions on this blog in the comments section below or on social media.
Great idea for the 15 item limit on cash registers (with an override for emergencies)
ReplyDeleteThanks Slj -- just pass this story along to others who may have some influence in the grocery industry and maybe one day we'll see it become a reality.
ReplyDelete